Return Policy

Last Updated: [10th of September 2024]

1. Return Eligibility

We strive to ensure that you are satisfied with your purchase. If you receive an item that is damaged or not as described, you are eligible to return it within 7 days of receipt. To be eligible for a return, the item must be in its original condition, including packaging and any included accessories.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team through our website contact form or eBay messaging system. Provide your order number, a description of the issue, and any relevant photos of the damaged or incorrect item.
2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the item.

3. Return Shipping

• Return Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item sent, item damaged in transit).
• Shipping Method: We recommend using a trackable shipping method to ensure that the returned item reaches us safely. We are not responsible for lost or damaged return shipments.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 5-7 business days to appear on your account.
• Exchanges: If you prefer to exchange the item for a different product, please let us know at the time of your return request. We will provide instructions on how to proceed with the exchange, including any additional costs or shipping arrangements.

5. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

• Items that have been used or altered
• Digital products or downloadable content
• Custom or personalized items

6. Contact Information

If you have any questions or need assistance with a return, please contact us at:

• Email: support@super-robots-team.com
• Website Contact Form: https://super-robots-team.com/
• eBay Stores: Yousef-Store23 and Joe-Store23

We are committed to providing excellent customer service and resolving any issues promptly. Thank you for shopping with Super-Robots Team!