FAQs
1. What types of products do you offer? We specialize in classic anime from the 70s and 80s, including rare robot series and other vintage anime collectibles. We also offer high-quality translations from Japanese into multiple languages and enhance anime series into Full HD and 4K resolutions.
2. How can I place an order? You can browse our selection and place orders directly through our eBay stores, Yousef-Store23 and Joe-Store23, or through our website, super-robots-team.com.
3. What are your shipping options and delivery times? We offer two shipping options:
- Jordanian Post Office: Delivery typically takes 15-25 days.
- ARAMEX Shipping: Delivery takes approximately 4-5 days.
4. How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the respective courier's website.
5. Do you offer international shipping? Yes, we offer international shipping using both Jordanian Post Office and ARAMEX. Shipping times may vary depending on your location.
6. Can I request specific anime series for translation and enhancement? Absolutely! We accept requests for translating and enhancing anime series. Please contact us through our website or eBay stores with your specific requests.
7. What is your return policy? We accept returns for items that are damaged or not as described. Please contact us within 7 days of receiving your item to arrange a return or exchange.
8. How do I contact customer support? You can reach our customer support team through the contact form on our website or by messaging us directly on eBay. We are here to assist you with any questions or concerns.
9. Do you offer discounts or promotions? We occasionally offer discounts and promotions. Check our website and eBay stores regularly for the latest offers and updates.
10. What payment methods do you accept? We accept payments through PayPal for secure and convenient transactions.
11. Do you offer any rewards or incentives? Yes, we offer coupons and points to customers who make a purchase and leave us feedback on our website and eBay account. It’s our way of saying thank you for your support!
12. How can I stay updated with your latest products and news? You can stay updated by subscribing to our newsletter on our website, following us on social media, and checking our eBay stores regularly for new listings and announcements.